Returns & Refunds Policy
This Returns & Refunds Policy outlines how Faded Fruits Official handles returns, refunds, and order issues. Please review this page carefully before placing an order.
Eligibility for Returns
Due to the nature of THC-infused edible products, all sales are considered final. For safety, hygiene, and compliance reasons, we do not accept returns of opened or unopened consumable products.
Non-Returnable Items
- Opened or unopened THC gummies or edible products
- Products purchased during promotional or discounted sales
- Orders refused or returned due to incorrect shipping information provided by the customer
Damaged or Incorrect Orders
If you receive an order that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so our support team can review your request.
Approved claims may be eligible for a replacement or store credit at our discretion. Refunds are not guaranteed and are evaluated on a case-by-case basis.
Lost or Stolen Packages
Faded Fruits Official is not responsible for packages marked as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly. We recommend using secure delivery locations when placing your order.
Order Cancellations
Orders cannot be canceled or modified once they have been processed or shipped. Please review your order details carefully before completing your purchase.
Refunds
Refunds are issued only in rare circumstances where an error is confirmed by our team. Approved refunds, if applicable, will be processed to the original payment method within 5–10 business days.
Contact Us
If you have questions about this Returns & Refunds Policy, please contact our support team at [email protected] or visit our Contact Us page.